Q&A
Ordering and shipping
Where do you ship?
We ship to all 50 states, including Alaska and Hawaii.
How fast will my order ship?
Orders ship the same or next business day, Monday through Friday. We use the carrier best suited to your destination.
What about cold weather?
When temperatures at the destination drop below 40°F, we pack your order with winter protection so your plants arrive healthy.
About the plants
What size are the plants when they arrive?
Most plants ship as young starter plugs about 1 inch across, with a healthy root system. Sizes vary by plant, so check each listing for details.
Why do you sell plants in packs?
Most listings include 4 plants, and some come in larger packs. Multi-packs let you fill a garden bed or a set of containers in one order, and for many fruit plants, growing several together helps pollination and harvests.
What should I do when my plants arrive?
Open the box right away, water any plants that feel dry, and keep them in bright, indirect light for a few days before moving them into full sun or transplanting.
Which variety is right for my area?
Start with your USDA hardiness zone, then check the climate details on each listing and our plant care pages. Not sure? Send us a message and we will help you choose.
Can I grow these indoors?
Our houseplants, such as alocasia, aglaonema and philodendron, are made for indoor growing. Most fruit plants do best outdoors, though some, like dwarf bananas and figs, can be grown in large containers.
Damaged plants and returns
What if my plants arrive damaged?
Email info@famplants.com or use our contact form within 72 hours of delivery. Include your order number and clear photos, and we will send a replacement or a refund.
Do I need to keep the packaging?
Please keep the original packaging until your claim is settled. We may ask for more photos or details.
What if I miss the 72-hour window?
Contact us as soon as you can and we will look at your case.
Can I return plants for other reasons?
We only accept returns for plants that arrive damaged. If you have any other concern with your order, please reach out and we will do our best to help.
How long does a claim take?
Most claims are processed within 5–7 business days of the day you contact us.